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FAQs

All your questions answered

General / Professional

Installation instructions / dimensional drawings / exploded views can be obtained by searching for specific product pages within the Crosswater  London website and clicking the "Downloads" tab.

Many of our products have CAD files available, as well as high resolution cutout and lifestyle imagery. By requesting a "Partner account "(via the registration page, available by clicking the button in the top right hand corner of the home page) you can find these files on each product page, via the "High Res Images" and "Downloads" tabs.

Alternatively, you can use our contact form to request these files directly.

Use our retailer search to locate your nearest showroom, who can show you our finishes in person. Contact your local showroom for details about finish sample availability.

Faucets

Generally, when a faucet drips, this usually indicates a blockage between the ceramic discs of the internal cartridge. Once removed, soak the cartridge in a descaling solution or a 50 / 50 mix of warm water and vinegar for approximately 2 hours, flush under cold running water and replace. Details on how to remove the cartridge can be found within the installation/maintenance instructions of your product. Regular maintenance is particularly important if you live in a hard-water area.

This is not uncommon for products that do not have an aerator, and some products with specific spout designs. This is due to a siphon effect which is created by changes to atmospheric pressures/heat changes within the product; this is quite normal.

Minimum water pressure is required for products to function optimally. If the pressure supplying the faucet is suitable for the product, please:

  • Check the flexible tails for any potential blockage
  • Perform maintenance to the cartridge, to remove any potential debris which can cause blockage to the water flow

Shower Valves/Heads

All of our brassware products should only be cleaned with warm soapy water and a soft cloth. We would not recommend the use of any bathroom cleaner, as some contain harsh chemicals which may cause irreversible damage to the surface.

Have other questions? Please contact our customer service team at 844-992-8371 or email info@crosswaterlondon.com.