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Crosswater London Limited Warranty

The following are the terms and conditions of Crosswater London’s exclusive written warranty. No warranty by any person in addition to or different from those made in this limited warranty shall be binding on Crosswater London. This warranty is limited to those original purchasers who purchase genuine Crosswater London products from its “AUTHORIZED DEALERS” and is not transferable. Proof of purchase from the original consumer purchaser must be made available to Crosswater London for all warranty claims. Crosswater London provides this warranty on its products installed in a residential application.

Mechanical Warranty

A limited lifetime warranty is provided on all mechanical parts to be free from defects in material and workmanship under normal usage. This limited lifetime warranty does not apply to the replacement of components where damage is caused by normal wear and tear.

Cartridge Warranty

A limited lifetime warranty is provided on all ceramic disc cartridges. All other cartridges (including diverter, thermostatic and pressure balance cartridges) are warranted for a period of five (5) years from the date of purchase.

Finishes and Drain Warranty

Limited lifetime warranty on all finishes except living finishes and drains which are excluded from the finish warranty.
Due to the nature of drain usage, there is no finish warranty on any drain product (including pop-up drains, lavatory drains and tub drains).
The use of any lead-based acidic curing adhesive, mastic or plumber’s putty will void the finish warranty.
Any product installed outdoors, in a marine environment or exposed to direct sunlight is excluded from the finish warranty.

Ceramics and Furniture

The warranty period on Vitreous China and Fireclay is limited lifetime.
The warranty period on Bathtubs is limited lifetime.
The warranty for Furniture & Hardware is five (5) years.
The warranty for mechanical components for toilets is five (5) years.
The warranty on toilet seats is one (1) year.
The warranty on the ITD Island Tub Adaptor is five (5) years.

Exclusions and Disclaimers

Removal of flow-limiting restrictors in any product will void the warranty.
This warranty is void for any damages due to misuse, abuse, neglect, accident, improper installation, improper care of finishes, hard water or mineral deposits, potassium or salt-based water softener systems, exposure to corrosive materials or use in any manner contrary to Crosswater London installation instructions or intended use.
The use of any replacement parts other than genuine Crosswater London parts will void the warranty.
This warranty does not cover labor charges or associated costs for damages occurring during the removal, transportation, return or installation of products or replacement products.
This warranty is made to the original consumer purchaser in the original installation and is effective from the date of purchase, as shown on the purchaser’s receipt. During the warranty period, Crosswater London will replace any part, which proves defective in material and/or workmanship under normal installation, use and service. Any covered faucet part that fails during the terms of this warranty will be replaced at no charge. Replacement parts can be obtained from your local dealer or distributor or by returning the part to the factory; transportation charges prepaid, to Crosswater London.
This warranty is the exclusive warranty granted by Crosswater London and is in lieu of all other warranties of merchantability and fitness for a particular purpose and is further limited to defective parts replacement only. Labor charges and/or damage incurred in installation, repair or replacement, as well as incidental and consequential damages, are excluded. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Limited Commercial Warranty

Crosswater London extends the above limited warranty to purchasers of products for industrial, commercial and business use upon the same terms and conditions and exclusions applicable to residential purchasers, except that the finish, cartridge and mechanical warranty is reduced to one (1) year from the date of purchase. Additionally, with respect to commercial purchasers, all implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are excluded.

Warranty Claims

Warranty claims may be made by calling (844) 992-8371 or by writing to:

Forte Brands
Crosswater London
393 Fortune Boulevard
Milford, MA 01757

Proof of purchase (original sales receipt) from the original purchaser must be made available to Crosswater London for all warranty claims. This Limited Warranty applies only to products that are installed in the United States of America and Canada.

NOTE: Forte Brands LLC has no responsibility with respect to the warranty and claims made. Forte Brands LLC is merely the processor and conduit with respect to the same and customer agrees thereto for all purposes.

Crosswater London USA is a trade name of Bathroom Brands US, LLC, which is solely responsible for this warranty.
Effective: July 2020